Delivery methods and costs
Production timing
UK, European and all worldwide orders are printed within 4 days.
US production can take up to 1 week.
Shipping: if you choose next day delivery, the parcel will normally be delivered the next working day after it is ready for dispatch. However, we have noticed that many couriers are not abiding by their stated timings - they say this is due to Covid pressures and increased volumes. We cannot be held accountable for delays due to carriers.
The following is for information only. Options with the correct costs for your order will be presented at check-out.
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UK delivery methods and costs |
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Standard delivery |
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Royal Mail 1st class next day tracked (up to 3 books) |
£5.00 |
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DPD tracked next day (up to 15Kg) |
£7.90 |
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Europe and EU delivery methods and costs |
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Tracked Delivery |
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Royal Mail tracked 3-5 days (single book) |
£15.19 |
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Royal Mail tracked 3-5 days (2 books) |
£17.22 |
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Royal Mail tracked 3-5 days (3 books) |
£18.82 |
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USA delivery methods and costs |
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UPS mail innovations (tracked) to 1lb, 4-14 bus days |
US$5.00 |
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UPS mail innovations (tracked) to 2lb, 4-14 bus days |
US$5.40 |
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UPS mail innovations (tracked) to 4lb, 4-14 bus days |
US$7.00 |
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UPS mail innovations (tracked) to 10lbs, 4-14 bus days |
US$12.00 |
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UPS mail innovations (tracked) to 15lbs, 4-14 bus days |
US$18.00 |
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UPS ground (tracked) to 1lb, 1-7 bus days |
US$19.50 |
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UPS ground (tracked) to 2lbs, 1-7 bus days |
US$21.00 |
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UPS ground (tracked) to 4lbs, 1-7 bus days |
US$24.00 |
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UPS 2nd day air (tracked) to 1lb, 2 bus days |
US$30.00 |
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UPS 2nd day air (tracked) to 4lb, 3 bus days |
US$43.00 |
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Rest of world delivery methods and costs (except Nigeria and South Africa) |
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Tracked services |
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Royal Mail tracked 6-7 days (single book) |
£23.94 |
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Royal Mail tracked 6-7 days (2 books) |
£34.80 |
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Royal Mail tracked 6-7 days (3 books) |
£36.46 |
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Nigeria and South Africa: |
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Please note that Royal Mail no longer delivers to Nigeria and South Africa and courier fees are uneconomical. Please email us for a solution if you would like to ship to either of these countries. |
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Cancellation and returns
As the products we sell are personalised, we do not accept returns. If you are not completely satisfied with your order, please let us know within seven days of receiving the parcel. Please email admin@sensitivematters.net with clear photos if relevant, as this will help us to find a solution for you as quickly as possible.